Store Policy
At Hello Wine, we are committed to providing a transparent and fair shopping experience. Please review our store policies below to understand how we handle customer care, privacy, and payments.
Customer Care
Your satisfaction is our top priority. If you have any questions about your subscription, need help choosing a plan, or have feedback about a box you received, we are here to help. You can reach our team at hello@hellowine.com.au and we aim to respond within 24 hours on business days. We value your input -- it helps us curate better boxes and improve your experience with every delivery.
Privacy & Safety
We take your privacy seriously. Hello Wine collects only the personal information needed to process your subscription and deliver your wine boxes, including your name, email, shipping address, and payment details. We use secure, third-party payment processing and never store your full credit card information on our servers. We will never sell or share your personal data with third parties for marketing purposes. You may receive occasional emails from us about new boxes, offers, or updates -- you can unsubscribe at any time.
Wholesale Inquiries
At this time, Hello Wine is focused on delivering directly to individual subscribers. We do not currently offer wholesale pricing or bulk orders. However, if you are a business interested in gifting Hello Wine boxes to clients or staff, please get in touch at hello@hellowine.com.au and we will be happy to discuss corporate gifting options.
Payment Methods
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay